Quality of Service Working Group

The mission of the Quality of Service Working Group is to:

  1. Develop awareness concerning necessary quality of service improvements
  2. Be an informative platform to increase quality of service know-how
  3. Improve European quality of service standards
  4. Improve quality management and measurement activities, and support project set-up and management for quality of service initiatives.

The working group works in close cooperation with PostEurop’s Operations Manager to ensure the improvement of the interoperability of the European and Global Postal Network

The “principle” of our work is that PostEurop QoSWG  plays an active role together with its Members (partners!) in order to achieve a higher end-to-end Quality of Service within Europe

Next Events:

  1. October 2015, Process Assessment in Georgian Post
  2. 10-11 November 2015, Working Group meeting (combined with Operations WG) Bucharest, Romania
  3. November 2015, IPS workshop (in cooperation with UPU PTC) Bern, Switzerland
  4. December 2015, Process Assessment in Kyrgyz Post
  5. June 2016 (Dates to be confirmed), Process Assessment in Russian Post

Latest Activities & Achievements

Since 2005 till May 2015 carried out:

  1. 29 Process Reviews
  2. 22 Process Assessments
  3. 21 Workshops
  4. 1- 2 Working Group meetings per year

Benefits of Participation

Workshops/Working Group meetings sharing Best Practices, enabling target countries to establish technical measurement structures and operational processes to support improvements in quality of service:

  1. Quality of service performance must have highest possible priority also moving forward. E-commerce has become an increasing part of our business and quality and reliability will be key performance factors. "What you promise to your customer, you will have to deliver.
  2. End-to-end performance will be a crucial quality element, and hence the continued cooperation between UPU and IPC on combining measurements and results will be crucial.
  3. Increased and targeted support to members when needed and asked by them, could be a priority, but only if these members safeguard top management support and are willing to allocate necessary resources.

Continue close cooperation with Ops Working Group, in particular on parcels and on e-Commerce, combined meetings and Process Reviews (e-PR)

Updated on 15 January 2016

Marko Grden
Pošta Slovenije, d.o.o.
T: +386 1 476 7534
F: +386 1 476 7895
Natalia Efremova
State Enterprise Russian Post
T: +7 495 607 95 96
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