The parcel market is currently growing at a rate of approximately 5 percent per annum. At the same time, customer behaviour is changing: There is demand for better online services, shorter delivery times and deliveries, which can be planned to the greatest extent possible and are flexible. For each of these requirements, Swiss Post is creating solutions, which will be available to online shoppers within the coming months. Together with distance sellers, Swiss Post has developed an evening and Saturday delivery service. And another service offer is still to follow in June: Online customers will be able to have return parcels collected at their doorstep by our delivery staff. To complete this new initiative, two additional innovations will be introduced in the second half of the year: My Post 24 automated parcel terminals will enable customers to collect their parcels around the clock starting in autumn 2013. From October 2013, customers will also be able to choose online when and where they would like their future consignments to be delivered.
Swiss Post focuses on online business and makes parcels intelligent
Swiss Post follows the requirements and changing behaviour of its customers and is further expanding its strategic focus on the e-commerce market. Online retailing is currently experiencing strong growth. This means significantly larger volumes of parcels for Swiss Post and requires new logistics solutions. Companies will soon be able to entrust Swiss Post with the handling of their entire online business: from web shops through direct marketing and logistics to customer care and payment solutions.
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