Finnish legislation has ensured that consumers have the right to return products free-of-charge in distance selling. In the law reform, the automatic free-of-charge return right is abandoned but the shopkeeper can still, if desired, offer their customers a free-of-charge return option. It is now even more important for the online store to inform the customer how returns should be made. The returns left for Posti must be prepaid in the future as well, either with a sender's customer return contract between the seller and Posti or with a postage fee paid by the consumer.  Read more

Source: Itella