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Royal Mail to make UK’s largest ‘click and collect’ network available to 20,000 SMEs

Royal Mail is to make its Local Collect ‘click and collect’ service with Post Offices available to its 20,000 SME contract customers. This will enable many of the UK’s leading small and medium size online businesses to offer shoppers the option of collection from any of 10,500 Post Office branches.

In the UK, Royal Mail’s parcel business is particularly focused on the consumer, micro SME and SME market segments.

The lingerie, swimwear, nightwear and men’s underwear online specialist Figleaves.com currently offers its customers the convenience of collection from a Post Office at no extra charge. Post Office branches are ideal locations to provide convenient, secure parcel collection facilities across the UK. 99 per cent of the population lives within three miles of a Post Office branch.

Providing more options for shoppers to receive online orders As part of its investment in new IT systems, Royal Mail has developed its Local Collect application programme interface (API) and upgraded its despatch management tool for SME retailers. The API allows retailers direct access to the details of all Post Offices, before labelling and shipping the parcel through the Royal Mail parcel despatch management tool they use. It also enables online retailers to integrate the service in to their website and checkout processes for shoppers to select a Post Office convenient to them.

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