For the purpose of this modern centralized IT troubleshooting management and solution monitoring system, the company has made an investment of LTL 250 thousand.
The IT Service Desk was implemented by the company Synergy Consulting providing information security and IT service management services. According to Tyrūnas Jokubauskas, the company manager, it was a huge challenge to implement such a solution with one of the largest companies in Lithuania running a dense network of access points all over the country.
The new system was launched in September of the current year, and in the years to come, additional functions will be implemented.
“We run more than 700 post offices and 185 PayPost outlets situated throughout the country, and the company has more than 6000 employees. Every month more than 800 thousand customers use the services of Lithuania Post; therefore, it is crucial to ensure smooth operations. Properly working IT systems is one of key elements ensuring proper operations of Lithuania Post,” Head of IT Department of Lithuania Post said.
According to Mr Jastiuginas, the volumes of services provided by Lithuania Post have considerably increased.