Under the initiative, Trading Standards will determine whether a mailing is fraudulent and alert Royal Mail, before writing to the identified company requesting they stop posting the items. Alongside this, Royal Mail will warn the company about its actions before cancelling its contract if it continues to post fraudulent items.

Improving awareness of scam mail

Royal Mail and Trading Standards offices across England, Scotland and Wales are also working together to raise awareness of scam mail.

Officers from Trading Standards are holding dedicated training sessions at delivery offices across the UK to improve awareness of  scam mail among postmen and women.

This will help postmen and women identify what they suspect could be fraudulent mailings so that these mailings can be investigated by Trading Standards. 

Postmen and women will be encouraged to report suspect mail to Royal Mail’s internal security team. Royal Mail will pass the information to Trading Standards so that they can investigate suspected scam mail and support potential victims.

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