The physical nature of mail has the ability to drive stronger emotional associations with a brand, making customers feel valued and important compared to other media, new research from Royal Mail MarketReach has revealed.

A dedicated direct mail campaign, devised by Publicis Chemistry, has been created to promote the findings of the study looking at how people interact with mail, called Mail in the Heart. The campaign targets over 9,000 marketers and agencies. Scientific experiments found people said they valued something 24 per cent more highly when they can see and touch it compared to when they can see only.

55 per cent of those in the study said that mail gives them a better impression of the company compared to 25 per cent for email. In addition, 57 per cent of respondents said that receiving mail makes them feel more valued while only 17 per cent said the same for email.

Findings from the research also showed that people believe mail makes messages feel more important, with 63 per cent of people saying they take mail more seriously compared to email (18 per cent). Meanwhile, 71 per cent of people said that they opened a letter or brochure from a company they have ordered from before that had arrived in that day’s mail.

The findings are part of Royal Mail MarketReach’s 18-month research programme, The Private Life of Mail, which brings together unprecedented insight into the role of mail in people’s homes, hearts and heads, plus the impact this has on advertisers’ ROI. The full research report can be downloaded from www.mailmen.co.uk.

Mail’s ability to drive an emotional response also significantly impacts ROI. Research from the IPA Effectiveness Awards Databank showed that multi-media campaigns that included mail shifted share of market broadly three times more efficiently than multi-channel plans without mail. And, campaigns that included mail were 27 per cent more likely to deliver top ranking sales performance than campaigns that didn’t.

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Source: Royal Mail Group