DHL has been awarded with the 2015 SAMA Excellence Awards™ for "Systematic enterprise methodology to enable customer-driven innovation" and for "Use of business and/or social technologies to optimize the discovery and sharing of customer issues and insights."

The prizes were awarded by the Strategic Account Management Association (SAMA), a leading global non-profit association focused solely on helping to establish strategic, key and global account management as a separate profession. The winner of both awards was DHL's global account management and innovation unit, Customer Solutions & Innovation (DHL CSI).

"We are honored to be awarded by the Strategic Account Management Association in the organizational level category", Bill Meahl, Chief Commercial Officer DHL commented. "We are proud of DHL CSI improving the cross-business unit work with top customers by providing innovative solutions and a single point of contact at both global and regional level. The positive results of the awarded innovations underscore our role as thought leader in the logistics industry."

Customer-centric innovation approach

The award for "Systematic enterprise methodology to enable customer-driven innovation" recognizes DHL's new customer-centric innovation approach: Introduced to strategic accounts in 2012, it helps to better understand customer needs and to drive innovative leadership by engaging customers in a collaborative strategic dialog. Since then, the program has achieved a broad spectrum of co-defined and co-developed innovations from DHL, its customers and partners in research and industry.

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Source: Deutsche Post DHL