Customers throughout the UK will now be able to nominate a neighbour close to their address, to receive their parcels through a new initiative developed by Royal Mail employees.

The initiative, developed by Royal Mail’s front line employees, trade union representatives and managers in a number of our delivery offices and trialled at Tonbridge in Kent, will further help to increase customer satisfaction and help further improve first time delivery.

The new initiative follows Royal Mail’s successful ‘delivery to neighbour’ scheme.

When customers arrive to pick up a parcel at a delivery office, they will be asked to nominate their preferred neighbour to receive parcels on their behalf. A simple form is completed at delivery offices so that identity and address information can be verified.

Under the Nominate a Neighbour initiative, the postman or woman will try the designated address first before trying other addresses nearby. This provides customers with further reassurance about the location of their parcel and helps postmen and women on their delivery rounds.

Sue Whalley, Royal Mail Chief Operations Officer, said: “This new initiative is great news for our customers as it offers further choice and convenience if there is no-one at home. “For our postmen and women it means that they are even more likely to deliver parcels and letters first time rather than having to take items back to the office.  First time delivery of parcels and signed for items is high in Royal Mail and in the trial delivery offices this improved further.” 

The initiative was developed with staff in Tonbridge delivery office and was trialled in other offices across the UK.

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Source: Royal Mail Group