1. Royal Mail is behind the regulatory target for First Class mail, delivering 92.4 per cent the next working day, against a target of 93.0 per cent
2. The results are published today in the latest Royal Mail Quality of Service report. It reports progress towards the regulated quality of service targets, which are measured over the full 12 month period to 27 March 2016
3. Royal Mail has the highest Quality of Service specification of any major European country

Royal Mail’s latest Quality of Service report reveals that Second Class mail beat its quality target over the first three quarters of the 2015-16 financial year1,with 98.8 per cent of mail delivered within three working days, against a target of 98.5 per cent, according to independent research. 98.5 per cent of Second Class mail was delivered within three working days in the third quarter of the financial year.

First Class mail was behind target with 92.4 per cent of mail arriving the next working day, against a target of 93.0 per cent, over the eight months to 6 December 2015. 91.1 per cent of First Class mail was delivered the next working day in the third quarter of the financial year.

Royal Mail operates to the highest Quality of Service specification of any major European country2.  It collects and delivers mail six days a week and operates a nationwide road, rail and air network.

Sue Whalley, Chief Operations Officer, Royal Mail said: “Our postmen and women work exceptionally hard endeavouring to deliver to these demanding targets, which are some of the highest in Europe.  We are disappointed to be behind the First Class target in the period up to early December, which saw severe weather impacts in parts of the UK; while we are pleased to have met the Second Class target. We remain more focussed than ever on continuously improving and maintaining high standards of service.”
Royal Mail’s Quality of Service is measured by TNS Global, an independent research company3. The latest independent report on performance was published today on Royal Mail’s website at http://www.royalmailgroup.com/customers/quality-service/quality-service-reports

Source: Royal Mail