PostEurop appreciates the opportunity to give its opinion on the ERGP Report on the contractual situation of consumers of postal services (ERGP PL I (21) 10) currently under public consultation. In September 2020, PostEurop contributed to the consultation on the ERGP Report on Key Consumer issues (ERGP PL I (20) 8). The inputs shared in September 2020 are still valid. PostEurop here in this position paper would like to recall these positions and make additional comments.
The current regulatory framework provides sufficient protection for consumers in the postal sector
We believe that the current regulatory framework provides sufficient protection for end users. Their rights are enshrined at EU level through horizontal consumer protection rules. These rules are sufficient and quite strict regarding consumer protection. Also, the directive 2019/2161 on the better enforcement and modernisation of Union consumer protection rules recently reviewed this framework and provides an even higher level of protection and more requirements on transparency.
Download This Extensive Paper